Privacy Policy

1. Introduction

360Katalyst ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, use our Agent Kellie AI services, or interact with us via WhatsApp.

2. Information We Collect

We may collect information in several ways:

• Lead Information: When you submit a contact form, we collect your name, email, phone number, and business details.
• WhatsApp Interactions: If you interact with Agent Kellie via WhatsApp, we store message history to provide context-aware assistance.
• Technical Data: We use Google Analytics to collect non-identifiable data such as IP addresses, browser type, and page interactions to improve our website experience.

3. How We Use Your Information

We use your data to:

• Respond to your business inquiries and provide consultancy services.
• Facilitate appointment booking via Cal.com.
• Improve Agent Kellie's conversational accuracy and service quality.
• Send lead notifications to our internal team for follow-up.

4. Data Sharing & Third-Parties

We do not sell your data. However, we use trusted third-party services to operate:

• Meta/WhatsApp: To facilitate messaging services.
• OpenAI: To process natural language requests (data is processed via API and not used for training their public models).
• Cloudflare: For secure data storage (R2, KV, Vectorize) and hosting.
• Resend: For automated email notifications.
• Cal.com: For meeting scheduling.

5. Your Rights & Data Deletion

You have the right to access, correct, or request the deletion of your personal data at any time. To submit a data deletion request, please visit our Data Deletion Instructions page.